Cancellation Policy


In the event of a cancellation by Emily Rose Spa

In the unlikely event of an unavoidable cancellation from the Spa, we will always endeavor to fill your time slot with one of our Elite Professional Therapists. Should this not be possible, we will immediately suggest the closest available timeslot or an alternative solution.

In the event of a cancellation by a client

If you are unable to keep your appointment please contact us at your earliest convince to cancel or reschedule. Please see our cancellation policy.

Our cancellation policy is as follows:

We urge you to please give us at least 48/24 hours notice to cancel or reschedule any appointment that you are suddenly unable to keep.

If you cancel your appointment up to 24 hours before your agreed treatment time, the cancellation will be free of charge.

If you cancel your appointment within 24 hours of your treatment you will be charged 50% of the agreed booking fee.

If you cancel your appointment less than 12 hours of your treatment time you will be charged 100% of the booking fee.